An ongoing stream of what the Autogram team is writing, reading, and discussing.
“Strategic and systems thinking depend on each other. Collective decision making, also called argumentation, builds bridges between Why, What and How. Done well, these bridges foster emergence: delivering a whole that is greater than the sum of its parts.”
Delays in feedback loops are critical determinants of system behavior. If you’re trying to adjust a system state to your goal, but only receive delayed information about what the system state is, you’ll overshoot and undershoot. Same if your information is timely, but your response isn’t.
Jeff presented Beyond marcomm: Bringing techcomm insights to editorial communications at OmnichannelX.
Jeff presented This Is Not A Place of Honor at GovTalks.
Jeff presented Features vs. Reality: Lessons from Georgia.gov at UIE All You Can Learn.
“When I talk to experienced content publishers, the problem they’re constantly facing is technical debt. They know when they implement a new technology, that over time it will accrue barnacles and become a horrible cost center that makes everyone unhappy.”
The effort to manage a Design System is not building a folder of components, but focusing on the outreach, sustainability, and incremental improvement required to gain widespread adoption.
Jeff presented Personalization Foundations at The IA Conference.
Do you miss pixellated 90s fonts in your browser? Do you want to remember the days before anti-aliasing? Here is a link for you.
A design system for online retail experiences doesn’t translate to physical retail environments — how Shopify developed a version of their Polaris design system for in-store use.